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How the tickets are logged.

End user will email to   diglobaltechsupport@daymon.com OR gsd@daymon.com

 

Once end use email with the issue to the above email address Zendesk will create a ticket automatically, and it will be placed in unassigned ticket queue.

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You need to go to the unassigned queue and click on Unassigned Tickets.

 

Once you click on unassigned queue all the tickets you can see which are unassigned.

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You can click on the unassigned ticket to check the detail of the ticket.

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Here you can see the ticket details and will assign the ticket to a support agent.

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You can see at the extreme left the tab of Assignee in which you have to select Global Tech Support Team. And then you can assign it to an agent.

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If you want to assign the ticket to yourself you can simply click take it. And it will assign it to yourself.

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Nikhil Bhilavade

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