How the tickets are logged.
Once end use email with the issue to the above email address Zendesk will create a ticket automatically, and it will be placed in unassigned ticket queue.
You need to go to the unassigned queue and click on Unassigned Tickets.
Once you click on unassigned queue all the tickets you can see which are unassigned.
You can click on the unassigned ticket to check the detail of the ticket.
Here you can see the ticket details and will assign the ticket to a support agent.
You can see at the extreme left the tab of Assignee in which you have to select Global Tech Support Team. And then you can assign it to an agent.
If you want to assign the ticket to yourself you can simply click take it. And it will assign it to yourself.
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