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Escalating tickets to SAS L2 Technical Support

KB00179

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Please take care to enter the following information before escalating:

User contact information

Tablet or Laptop name

Device Type

Asset number

Location or store#

Phone number

Anyone who should be cc’d

Issue Description

Specific error message

More than one tablet affected?

Reproducible?

Troubleshooting steps taken?

If you have any questions, please feel free to contact me.

SAMPLE OF DEVICE LABELS-

 

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