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How to process when an incorrect product/enhancement is purchased?

How to process when an incorrect product/enhancement is purchased?

  1. Click on Auditing
  2. Click on Enter DER
  3. Enter the following information in the Comment field:
  4. OFB information, Vendor name, Total cost of Product Used, Biller’s Initials, Today’s Date. Example: OFB, Tyson, $48.99, SAM, 1/31/2014
  5. Click Save
  6. Go to Billing Summary Page and open the relevant Event
  7. Snip image of the Tablet/Recap Notes (Read Only) and paste it in an email
  8. Snip image of the DER with your comment and paste it in the same email as above
  9. Email Subject = "Whse # date LOST REVENUE”. Example: 440 1/31/2014 LOST REVENUE
  10. Send the email to Modest Markee
  11. 2+ to 3 hrs bill half rate.
  12. 2 hrs and under do not bill.
  13. Go to DER and type the ff:
  14. OFB - Vendor name, total hours performed, amount of purchased product used during the time and initial and date.
  15. Zero out the labor and supply charge.
  16. Type "Bill in error" on the Comment box.
  17. Enter the SA and time on breaker page.
  18. Snip image of the total hours plus the reason and the product paste it on email.
  19. Snip image of the DER with your comment.
  20. Subject will be "Whse # date LOST REVENUE, send to Modesta.
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