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What do I do if a receipt from another warehouse is showing on my EDDR?

What do I do if a receipt is showing from another warehouse?

 

Whenever you have a receipt that is showing on your Electronic DDR that does not belong to your warehouse, this will create Product Variance issues on your EDDR. This document will explain how to fix these issues when they occur.

 

How do you remove a Purchase Receipt from another warehouse?

 

Whenever you have a Purchase Receipt that is showing on your EDDR, you will need to enter a Return Receipt with the exact info that was originally submitted as the Purchase Receipt. Normally, you would use your Paper Receipt to enter your receipts in Receipt Capture. However, because you will not have the paper receipt in front of you, you will need to look for the receipt by going to the EDDR for that date.

Here are the steps to remove this receipt:

1. Go to the EDDR in the Event System on your computer.

1.png

2. Select your warehouse and the date of the issue.

2.png

3. Once you are on the EDDR page, scroll down to the Receipt Section.

3.png

4. Expand the Receipt that is causing the issue. You will now see all the details that were entered.

4.png

5. Login to Field Link on the tablet.

5.png

6. Tap on Receipt Capture

6.png

7. Tap on Add New Receipt

7.png

8. Enter the Receipt Date

9. Enter the original Receipt Number - App# on the Receipt.

10. Add a letter “A” after the number.

11. Tap on New Return

8.png

12. Enter the receipt total and choose the Event Date of the issue. (Same date you chose on the EDDR)

9.png

13. Enter the exact details from the EDDR receipt that the other warehouse entered.

10.png

14. Submit the receipt.

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15. The Return Receipt will automatically cancel out the other warehouse’s mistaken Purchase Receipt entry.

12.png

 

 

How do you remove a Return Receipt from another warehouse?

 

Whenever you have a Return Receipt that is showing on your EDDR, you will need to enter a Purchase Receipt with the exact info that was originally submitted as the Return Receipt. Normally, you would use your Paper Receipt to enter your receipts in Receipt Capture. However, because you will not have the paper receipt in front of you, you will need to look for the receipt by going to the EDDR for that date.

Here are the steps to remove this receipt:

1. Go to the EDDR in the Event System on your computer.

1.png

2. Select your warehouse and the date of the issue.

2.png

3. Once you are on the EDDR page, scroll down to the Receipt Section.

3.png

4. Expand the Receipt that is causing the issue. You will now see all the details that were entered.

4.png

5. Login to Field Link on the tablet.

5.png

6. Tap on Receipt Capture

6.png

7. Tap on Add New Receipt

7.png

8. Enter the Receipt Date

9. Enter the original Receipt Number - App# on the Receipt.

10. Add a letter “A” after the number.

11. Tap on New Receipt

8.png

12. Enter the receipt total and choose the Event Date of the issue. (Same date you chose on the EDDR)

9.png

13. Enter the exact details from the EDDR receipt that the other warehouse entered.

10.png

14. Submit the receipt.

11.png

15. The Purchase Receipt will automatically cancel out the other warehouse’s mistaken Return receipt entry.

 12.png

 

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