This article contains the process for ordering a re-image for new/replacement and existing hardware.
For New Hardware/Replacement
- If the end user has not put in a new hardware request they need to do so to "Ordering Hardware – Process Procurify"
- If the hardware has already been ordered and a ticket generated the Cognizant Team will need to place the order along with SAIT services(remember to verify location in Workday or Outlook) KB00080 link to "Ordering New Hardware-Process Procurify"
For Existing hardware
A Core team member will need to complete the order portion of the process
- Create a ticket titled “Hardware Request - PO#” and put in the details of the end user’s request and why a re-image is needed along with the service tag of the PC