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SAS – Before escalating Admin_Field Site or Vendor Portal

KKB00133

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This article contains the list of info that needs to be gathered before escalating admin field site / vendor portal issues 

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Information gathering to determine if they are using Admin Site, Field Site or Retail Logic. 

General Information: 

  1. Name 
  2. Title 
  3. Contact Number 
  4. Merchandiser ID 

 

Admin Site Information 

This information needs to be collected from a supervisor, coordinator and director before escalating to Level 2 

Customer 

  1. Program 
  2. Project 
  3. Cycle 
  4. Date 
  5. Store 
  6. Lead/Merchandiser Name 

 

Field Site Information 

Information that needs to be collected from a Lead Merchandiser or Merchandiser before escalating to Level 2.

 

         Projects  

  1. Cycle 
  2. Date and Time 
  3. Store number 

 

Retail Logic Information 

Information that needs to be collected from a supervisor, manager, data analyst, coordinator and director before escalating to Level 2. 

  1. Account Name (Customer): 
  2. Project Name (Project): 
  3. Project Cycle Number (Cycle): 
  4. Last Reported Date: 
  5. Scheduled Date: 

 

Vendor Portal 

Information that needs to be collected before escalating to Level 2 if a new vendor portal is requested 

  1. Division: 
  2. Vendor name: 
  3. Account Type: 
  • Account View:  The account view allows the logged in user to view all data including all new items. 
  • Vendor Specific View:  The vendor specific view allows the user to see all categories and photos but only their own new items. 

 

 

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