Printer Support - Process- DAY





This article contains the process for printer support. 



*NOTE: There is no standard support for printers.  

  • Most printers are either leased of have a support contract; contact information for hardware support should be listed on a label on the printer itself.  
  • End users are expected to clear paper jams and refill paper. 
  • If the paper jam is at DRC and the end user is not comfortable with clearing the jam, add to the watch list of the ticket for assistance. 
  • Toner or ink cartridge are serviced by the Office Supply Team or a vendor. For DRC location Mario Cardillo is the contact for office supplies. 
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