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Invalid Username or Password Error - VPN - DAY

KB00111

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Symptoms 

The end user is getting "Invalid Username or password" error. 

Cause 

The end user is entering an invalid username and/or password. 

Resolution 

If the user is getting "invalid username and password", make sure the user is using just their user name and NOT their email address. 

  • If they are using their correct user name then reset their password in AD. Contact the helpdesk for password reset.  
  • Inform the user that this will reset their all their SSO
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