Impact – High
Okta is used as a gateway currently to Box. Will be used to allow SSO to HR app called Workday. Soon Okta will be used as a gateway to AD and all applications.
User method of access
- Access issues
- Sync with AD not happening
- Conflicts with new accounts in Okta
- Browser issues
- Verify username/password. SSO.
- Clear browser cache
- Gather information prior to escalating to the NetOps team
- User is added to grpbox(business unit name)