Warehouse user unable to connect to network - Cradlepoint 

KB00097

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Impact 

Summary 

Cloud base network management.  Basic troubleshoot network issues.   

To access Cradlepoint NetCloud 

http://cradlepointecm.com 

Details 

• Caller name/Title 

• Location/site/warehouse number 
• Is tablets or computer not connecting? 
• Which device?  

      IBR600   

      MBR 95 

      MBR1200 

• Request details from bottom of device 
• Which firmware version (User may not know – You can get this from logging into the router) 
• Capture screenshot 
• Run ping command 
• Inquire if the device was recently moved Check ports/connections 
• Lastly power cycle device 

*Note: Do not reset to factory default 

If there still is no response from the device escalate ticket to  L2 Gabriel Ortiz or Jonathan Morales