Cloud base network management. Basic troubleshoot network issues.
To access Cradlepoint NetCloud
- Caller name/Title
- Location/site/warehouse number
- Is tablets or computer not connecting?
- Which device?
- Request details from bottom of device
- Which firmware version (User may not know – You can get this from logging into the router)
- Capture screenshot
- Run ping command
- Inquire if the device was recently moved Check ports/connections
- Lastly power cycle device
*Note: Do not reset to factory default
Do not send this ticket type to Purchasing!
Change the Ticket Form as this has changed from a Standard Ticket Form to an "Internet Connectivity Form" Doing this ensures you get the details required to move this along faster.
ALWAYS include the model and serial number in the ticket!!!!
If there still is no response from the device escalate ticket to L2 Gabriel Ortiz or Jonathan Morales