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Warehouse user unable to connect to network - Cradlepoint 

KB00097

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Impact 

Summary 

Cloud base network management.  Basic troubleshoot network issues.   

 

To access Cradlepoint NetCloud 

http://cradlepointecm.com 

Details 

  • Caller name/Title 
  • Location/site/warehouse number 
  • Is tablets or computer not connecting? 
  • Which device?  

      IBR600   

      MBR 95 

      MBR1200 

  • Request details from bottom of device 
  • Which firmware version (User may not know – You can get this from logging into the router) 
  • Capture screenshot 
  • Run ping command 
  • Inquire if the device was recently moved Check ports/connections 
  • Lastly power cycle device 

*Note: Do not reset to factory default 

 

If there still is no response from the device escalate ticket to  L2 Gabriel Ortiz or Jonathan Morales 

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