Cloud base network management. Basic troubleshoot network issues.
To access Cradlepoint NetCloud
- Caller name/Title
- Location/site/warehouse number
- Is tablets or computer not connecting?
- Which device?
- Request details from bottom of device
- Which firmware version (User may not know – You can get this from logging into the router)
- Capture screenshot
- Run ping command
- Inquire if the device was recently moved Check ports/connections
- Lastly power cycle device
*Note: Do not reset to factory default
If there still is no response from the device escalate ticket to L2 Gabriel Ortiz or Jonathan Morales