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SAS - Process flow for ordering Equipment/ Replacement/ Upgrade

KB00142

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This article contains the details of process flow for ordering equipment. 

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Note:  

If a tablet or equipment cannot be repaired remotely a replacement will need to be issued.  All replacements will need to be approved by the retailer VP via vendor portal or email/ticket confirmation.  Program management cannot approve replacements.   

The person who submitted the request for replacement may not be the recipient of the replacement equipment so ensure that a verified shipping address is gathered.  We DO NOT ship to P.O. Boxes!  All equipment shipped, a signature will be required upon receipt.  Equipment replacement process is illustrated on the following graph. 

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