This article contains the details of process flow for ordering equipment.
If a tablet or equipment cannot be repaired remotely a replacement will need to be issued. All replacements will need to be approved by the retailer VP via vendor portal or email/ticket confirmation. Program management cannot approve replacements.
The person who submitted the request for replacement may not be the recipient of the replacement equipment so ensure that a verified shipping address is gathered. We DO NOT ship to P.O. Boxes! All equipment shipped, a signature will be required upon receipt. Equipment replacement process is illustrated on the following graph.