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SAS Tablet – Verizon APN for Store Tracker Sync

KB00143

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This article contains the troubleshooting steps to follow when the User encounters “Connection to Server Failed” while trying to sync Store Tracker with Verizon mifi 

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Troubleshooting 

  1. Check user device connectivity to the Verizon mifi network (Verizon-MiFiXL-X). 
  2. Log in to http://my.jetpack and press Sign In.  The Admin password will be the same password used to connect to the mifi device, found on the mifi settings under “Wi-Fi Name/Password”.  You will have to ask the user to provide or enter the password for this screen. 
  3. Navigate to Jetpack Settings>Advanced then press Continue. 
  4. Under Networks>Network Settings, Preferred network technology should always be set to “Global”.  Click on Show Advanced Settings. 
  5. 4G LTE APN should always be set to we01.VZWSTATIC. If a different APN is displayed in this field, delete and populate with the APN above and save changes.  Have the user restart the device for the new settings to take effect. 
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