Impact - Critical
Human Resources application. Also used to track time, attendance and payroll. Third party SAAS.
Used by all Daymon employees.
Process for Requesting/Modifying Access:
- Every user should have access to this application through the new hire process.
User method of access
- Web based application, link is off Daymon.com or register.daymon.com
- Credentials are internal to application
- Self service password reset link/forgot password on sign on page
- Google Chrome
Internet Explorer 9 and above
*NOTE: There are compatibility issues with IE versions lower than 9
IMPORTANT - Workday does not work with IE 8 or below, the work around is to use Chrome.
- Password Resets - click KB00087 Password reset- forgot password function for further instructions
- Functionality issues - Basic troubleshooting for internet browser and windows should be performed prior to escalation. Escalate according to the chart above
- Workday has recently had an update and some buttons may have been consolidated or moved - Refer end user to HR for assistance.
- Helpdesk responsibility is to troubleshoot and resolve connectivity issues.
- Document and escalate issues
- Sean Grogan