Follow

Overview - Workday - DAY

KB00085

_________________________________________________________

 

Impact - Critical 

 

Summary 

Human Resources application.  Also used to track time, attendance and payroll.  Third party SAAS. 

Used by all Daymon employees. 

 

Process for Requesting/Modifying Access: 

  • Every user should have access to this application through the new hire process. 

 

User method of access 

  • Web based application, link is off Daymon.com or register.daymon.com 
  • Credentials are internal to application 
  • Self service password reset link/forgot password on sign on page 

 

Browser Requirements: 

  • Google Chrome 
     
    Internet Explorer 9 and above 
     
    *NOTE: There are compatibility issues with IE versions lower than 9 
     
     
  • Safari 
     
    Firefox 

 

Common Issues/Fixes: 

IMPORTANT - Workday does not work with IE 8 or below, the work around is to use Chrome. 

  • Password Resets - click KB00087  Password reset- forgot password function for further instructions 
     
     
  • Functionality issues - Basic troubleshooting for internet browser and windows should be performed prior to escalation. Escalate according to the chart above 
     
     
  • Workday has recently had an update and some buttons may have been consolidated or moved - Refer end user to HR for assistance. 

 

  • Helpdesk responsibility is to troubleshoot and resolve connectivity issues. 

 

  • Document and escalate issues  

 

Application Owner: 

 

  •  Sean Grogan 

  

Support Owner: 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk