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SAP Business Objects – Applications

KB00057

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Summary 

Also known as Daymon Reporting, Business objects, BO or Infoview.  Used for all operational reporting, finance, budget tracking, sales tracking customer point of service data and Nielsen data 

Impact – Critical 

User method of access 

Most users have web based front end 

  • Authentication is synched from AD credentials hourly 

Common Issues 

  • Access Issues 

Troubleshooting 

  • Browser Issues, clear cache 

Gather information before escalating to S24 SAP team – BASIS issues 

  • Name/Title Phone number/email address and business unit 
  • Issue 
  • Remote in 
  • Screen shots 

Support Owners 

  • S24 SAP team – Basic issues 
  • Day Business Object Team – Functional issues
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