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Novatus - Application Overview - DAY

KB00050

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 Summary 

This article contains information about the Novatus application for Daymon. 

 

Details 

 The Contract Management system is a SAAS application from a vendor named Novatus. The application has two main functions: 

  1. Creation and management of Daymon contracts
  2. Integration with Daymon systems to create and manage Brokerage Rates =

Contacts

Logon and Password 

Server/Back-End 

Printing 

Users are able to print documents that they have access to within the tool. 

Subject Matter Expert or Expert User 

 

Other Application Information 

 

Application Alias

Novatus

Version

6.0

Operating System

SAAS application

Any license required? Who handles the software licenses?

There are two types of license:

  • full – approx. 40 users
  • casual – 250 users

Licenses are maintained by Daymon and have been purchased prior to the start of the project.

Distribution / Departments using the application

  • Field Teams
  • Supplier Team
  • KSSC
  • Legal
  • Procurement
  • IT

Bank/department mainly using the application

All Daymon employees

Criticality

Data in the Contract Management System is designated as Non-Mission Critical to Daymon Worldwide. As such the acceptable time to restore both data and application in the event of a disaster is within 72 hours. If system and data restoration were to take longer than this it would cause an issue to the business.

Acceptable amount of downtime

The Service Level Agreement provided by Novatus states that the application will be available 99.9%.

Associated Business Applications

SCBMS, MDM

Software Pre-Requisites

N/A

Hardware Pre-Requisites

N/A

Is the application vendor supported?

Yes

Is there a pre-determined patch management / maintenance window currently established?

Their standard maintenance times are Saturday night at 11pm PT, and generally last up to 2 hours. Prior to any maintenance the downtime window is communicated to all users by Novatus to ensure minimal user frustration.

Is the application being backed up? What’s the back-up schedule?

Novatus replicates data between centers in Orlando and LA, and data is also backed up to tape nightly and transferred to Iron Mountain where it is stored for 13 months.

Are there any known anti-virus scanning exclusions in place?

None known

Vendor Name

Novatus

Vendor Contact Information

Support Desk: 407 745 3071,support@novatuscontracts.com

Does vendor have remote access to support the application?

From the user side, no, there will be no user profile enabled for the vendor.

Unknown if they have the ability to access remotely.

How does the vendor access the application?

Unknown

What are the application support contract terms? Expiration date? (if vendor supported)

There are 2 days of support in the contract

Is the process for contacting the vendor documented within the HD knowledgebase?

No.

Support Group

Register: https://daymon.app.box.com/files/0/f/6126980158/Supplier_Agreements

Kaleo: https://daymon.kaleosoftware.com/v2/boards/24-technical-support

Application Install / Access / Change

Tools

Processes for Application Access / Install / Change

Additional Information

 

Guidelines for license types:

  • Full Users:
    • Supplier Team
    • Procurement Team
    • Restricted to limited users in KSSC, Legal, IT
  • Casual Users:
    • Field Team
    • Most users in KSSC, Legal, IT, Finance

 Deprovisioning

  • Terminations – S24 to remove the user from the AD groups
  • Changes – forward the requests/updates to the Novatus Admin group
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