KB00043
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Impact – Critical
Summary
PackTrak is a FileMaker 13 database created by Josh Morton, consultant from JEM
User method of access
Accessed through Filemaker application
Common Issues
- Cannot access Jobs – might not be mapped to the jobs server i.e., never mapped or lost mapping
- access to filemaker not provided or out of date
Troubleshooting
- Gather information prior to escalating and provisioning
- Name/Title/Phone number/email address
- Issue
- Remote in
- Screen shot
- If no resolution, escalate to Daymon MAC Assignment group
User Setup
- Needs to be in the grpXenApp_PackTrak for citrix access.
- Jenifer Wailgum will inform which grpDWDfmset# group user needs to be added to
- For access to jobs in filemaker need to be added to grpDWDJobs-RW
- Confirm if user needs access to SpeckTrak. If so add to the following groups
- Specktrak-PowerUser and grpDWDspec-RW
Support Owners
- Josh Morton, Jennifer Wailgum and Netops
Comments