PackTrak – Daymon External Sites – Applications –Other

KB00043

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Impact – Critical 

Summary 

PackTrak is a FileMaker 13 database created by Josh Morton, consultant from JEM 

User method of access 

Accessed through Filemaker application 

Common Issues 

• Cannot access Jobs – might not be mapped to the jobs server i.e., never mapped or lost mapping 
• access to filemaker not provided or out of date 

Troubleshooting 

• Gather information prior to escalating and provisioning 
• Name/Title/Phone number/email address 
• Issue 
• Remote in 

• Screen shot 
• If no resolution, escalate to Daymon MAC Assignment group 

User Setup 

• Needs to be in the grpXenApp_PackTrak for citrix access. 
• Jenifer Wailgum will inform which grpDWDfmset# group user needs to be added to 

• For access to jobs in filemaker need to be added to grpDWDJobs-RW 
• Confirm if user needs access to SpeckTrak.  If so add to the following groups 

• Specktrak-PowerUser and grpDWDspec-RW 

Support Owners 

• Josh Morton, Jennifer Wailgum and Netops