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CONCUR – Daymon External Sites – Applications 

KB00036

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Summary - 

Concur is an external web based resource that Daymon Associates utilize for travel and expense reports. 

 

Impact - Low 

 

Name: 

 

  • Concur 
     
     
  • Concur Solutions 

 

Application/Support Owner: 

 

  • Anthony Mattioli - AMattioli@daymon.com - Desk: 203 352 7842 

 

Client Users: 

 

There is usually a welcome package for new employees sent from HR.  Not every employee has access to Concur.  US employees should have access to Concur travel.  All non-retail US associates should have access to Concur Travel. All non-retail US associates should have access to Travel and Expense. 

 

User Method of Access: 

 

 

 

 

 

Process for Requesting/Modifying Access: 

  • Request for changes to Concur should be sent to Travel@daymon.com 
  • If user has been locked out ask user to send email request to unlock their account at travel@daymon.com 

 

 

 

Authentication Method: 

 

 

System Requirements: 

 

Common Issues/Fixes: 

*NOTE: If the user is experiencing any other issues or concern beyond what is listed below, please contact the support owner for further assistance. The IOC is unable to perform unlocks or password resets as it is an external asset!  
 

  • Unable to login - User has "Forgot Username" and "Forgot Password" link on the sign in page.  
     
     
  • Account lockouts - If the user makes too many unsuccessful logins attempts the site will lock he/she out. This lock is reset automatically for the user after 24 hours. 

 

  • Clear cache (browsing history) in I.E. 11.  Click on Tools>Internet Options>General Tab>Browsing history>Delete>Delete> Ok. 
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