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Unable to Access JD Edwards Site

KB00014 

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Symptoms

The end user is having issues accessing JD Edwards.

Resolution

  1. Verify if http://dayjdewww01or http://dayjdewww02appears in any error messages.
  • If so, update the link to https://jdedwards.daymon.com
    • If the end user still cannot access the site, verify they are inside the Daymon network.
  • If not continue.
  1. Try clearing the cache in Internet Explorer.
  • In Internet Explorer -> click the gear icon in IE > click 'Advanced' tab > Reset > click Reset again.
  • Close and then reopen Internet Explorer.
  • Have the user try to access the site again, if it does not work continue.
  1. Verify if the user is accessing the site through SSL VPN.
  • If so, have the user close all browsers, restart the browser and access https://connect.daymon.com.  

*NOTE: If the link for VPN does not work use https://vpn.daymon.com for emergencies.

  1.  Click on the top link of the page that says JDE Financial System.

 

  • If the issue occurs within the JDE Edwards system (IE: Once the user has successfully logged on) to JDE Edwards then it needs to be escalated to GSI.
  • If the issue is with accessing the JDE application, make sure to update the ticket with all the information and troubleshooting steps and escalate to Secure-24 requesting them to escalate to GSI, who will involve the Daymon JDE Administrators if necessary.

 

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