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Password Reset - JDE

 

KB00013 

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Summary

This article contains the process for resetting a JDE password.

Details

*Attention* 

  • Verify if the Active Directory account is enabled or disabled before routing ticket.
  • Include the user’s JDE user name or address number in the ticket.

 

  1. Verify if the Active Directory account is a service account or a user account.
  • If the profile is an AD user account, Cognizant needs to update the ticket confirming it is enabled & assigned to Secure 24 to be  routed to GSI JDE Daymon assignment group for JDE password reset.
  • If the profile is a service account, Cognizant needs to update the ticket confirming it is disabled & route it to Daymon JDE Administrators assignment group requesting approval.
    • Once approval is granted by Daymon, then the ticket can be routed to Secure 24 to be assigned to GSI JDE Daymon assignment group.

 

 

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