Impact - Critical! There is a 15 minute turnaround for Marry and her team.
Client Users: EDI Group
Summary – Runs on AS\400
All electronic invoices and P.O.’s between suppliers and customers that include Daymon as a Carbon Copy
Put into EDI and translated from EDI to AS\400 then pushed to SCMBS. Mostly used by KSSC. Client requires AS400 access. Access is obtained via Citrix.
Common issues: P.O.’s not received, out of sequence, missing data Users getting an error message. Users not receiving their documents. Resolution – Ensure that client is accessing application via Citrix.
Gather information from the user regarding issue being reported:
NOTE: When collecting information from users make sure the following is document: Trading partner name and AS2 certificate name.
Is this happening with all P.O.’s or just a specific client? Is it happening with all P.O.’s or sporadically?
Name/Title/Phone number/email address
Issue being reported
Create ticket status CRITICAL escalate to DAY EDI Support Assignment group
Application Owner: Mel Wolff – Mwolff@daymon.com
· NOTE: Per DAY Change Approver Sorin Dosoftei (SDosoftei@Daymon.com), Mel Wolff is pre-approved for EDI firewall change requests. · Nicole Calarco (NCalarco@Daymon.com) has been approved as a Change Approver for EDI firewall change