How to handle tickets with the subject line:
1. Name/Title of caller
2. What time did this occur?
3. What function were trying to execute?
4. Can you capture a screenshot?
· A call needs to be made to Secure-24 and the ticket needs to be copied into an email and emailed to support@support.Secure-24.com.
· Inform the Secure-24 helpdesk that the Tickets needs to be escalated to the iSeries team as HIGH priority and the proper escalation procedures need to be followed.
· These tickets need to be treated as HIGH Priority