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How to handle AS400 ERRORS

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Summary

How to handle tickets with the subject line:

AS400 ERROR/MIMIXOWN/MIMIXOWN/MIMIXOWN/MSGW

 

1. Name/Title of caller

2. What time did this occur?

3. What function were trying to execute?

4. Can you capture a screenshot?

Details

*Attention*

· A call needs to be made to Secure-24 and the ticket needs to be copied into an email and emailed to support@support.Secure-24.com.

· Inform the Secure-24 helpdesk that the Tickets needs to be escalated to the iSeries team as HIGH priority and the proper escalation procedures need to be followed.

· These tickets need to be treated as HIGH Priority

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