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Virus Removal Process for WorryFree - TrendMicro

KB00008 

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Summary

This article provides instructions on how to address TrendMicro WorryFree AV tickets.

Details

1) Assign the ticket and take note of the computer name.

  • If the Computer has an APIPA address (169.254.0.1 to 169.254.255.254), escalate to Daymon Anti-Virus assignment group to identify the host.If the Computer has an APIPA address (169.254.0.1 to 169.254.255.254), escalate to Daymon Anti-Virus assignment group to identify the host.

 

2) Go to site https://tm.login.trendmicro.com/

3) Log in using username and password (located in password vault). Make sure "Remember me" is not checked.

4) Click Open Console.

5) Click Devices on the top toolbar.

6) Confirm that threats still exist and were not cleaned already. If no threats are found, close the ticket.

7) To confirm if no threats exist, click the reports tab and then Log Query

8) Change Time Range to Last 30 days and click Display logs

 

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